Return and Exchange Policy

  • If you are not satisfied with your order, we are happy to assist you with our return and exchange policy.
  • All Online purchased item returns must be informed then and there to 076 – 1414221 at the time of collecting the item.
    • For reasons of hygiene, underwear and swimwear items will not be returned.
    • For reasons of hygiene, underwear and swimwear items will not be returned.
  • Kindly note we do not do any cash refunds but offers you an exchange within 14 days from the date of delivery, provided that the item has not been used, damaged, washed and that the item is in the original saleable condition with packaging and tags.
  • Please email at online@doublexl.lk or Whatsapp 076 – 1414221 us the duly completed Return Note you received with your Invoice to proceed with the exchange order.
  • We will refund the delivery charges if a product is incorrect, faulty or damaged.
  • In the case a garment cannot be exchanged or you don’t have options available we will offer you a credit voucher (via email/ Whatsapp) of the same value for a future purchase.
  • All returns of purchased items must be carefully packaged and attached with the Return Note you have sent us via email or Whatspp.
  • We will notify you if the exchange is approved or rejected after the physical inspection is done. you will receive an e mail / SMS or Whatsapp and a call from us of the status.

Return and Exchange Process

  • Returns are not accepted at the store; all returns must be handed over to the courier.
  • We will be sending the new item as per your request if it is available within the exchange period, you may return the old item to the courier person once the exchange is received. And pay the price difference if any.
  • Please also note that there will be an additional delivery charge of Rs. 250/- for exchange and we only allow one exchange occurrence. i.e. you can’t make more than two exchange requests at the same time for the same order.

Please contact our customer service team on online@doublexl.lk or on 076 – 1414221 for any inquires.