Return and Exchange policy
While striving to give you a great customer experience, if you are unsatisfied with your purchase, you could exchange the item you have purchased according to the following conditions.
- Following requirements need to be fulfilled for accepting an item in exchange.
- The item needs to be returned within 30 days from the date of receiving the product.
- A return is valid only once per invoice.
- The value of the exchanged items will be at the value of the invoice.
- The item returned must be in its original fully resalable condition, with all the tags & packaging (if any) (Price tags, Wash tags, Brand labels, etc.).
- The item in exchange will be released only upon receipt of the original product.
- There are certain products that can’t be exchanged and the list of non-exchangeable products are given below.
- Items sold in a clearance sales / Promotion or End of Season Sale
- Items that have been modified
- Special orders made to customer specifications
- Items that are subject to a rapid expiry
- Gift vouchers
- No refunds (cash/ cheque) are made under any circumstance. However, instead of cash refunds, issuing Credit Notes may be considered.
However, we will only refund together with the delivery charge when a product is incorrect, faulty or damaged.
- Any item returned will be inspected prior to accepting.
- Any free promotional gift issued with an order must also be returned.
- You may return the old item to the courier person and there will be an additional delivery charge for exchange.
- If the purchased item is no longer available in our stock and you have to go for another option and pay the difference.
We accept returns within 07 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
ExchangesIf you would like to exchange your item for a different size, color, or style, please contact our customer support team within 07 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.